A driver has submitted defects on the incorrect asset, can I transfer them?
Unfortunately, if a completed check was submitted on an incorrect asset this cannot be transferred. Alternatively, you can reject the unwanted defects and then do one of the following. Ask the driver to complete a new check/report defects on the correct asset or add the defects manually from the defects page.
Do my drivers need to log into portal to see their driver profile?
All users can access their main profile in portal. However, drivers only need their username, PIN, and site ID to log into the driver app itself. Should you wish for drivers to also manage their main profile you can share the full credentials/password so that they can also login to portal if required. Alternatively, their […]
Where can I get instructions for the Driver App?
For help with the driver module please see the Driver Module guide. You can download instruction for the Driver App here ➜
Why can’t I see the location icon?
Location reporting depends entirely on the device from which the check is being sent, there are two areas that should be checked; 1, The devices settings/Location 2, The Driver App/Configuration/location
